Privacy Policy



This Privacy Policy explains how VALENCIA HOME FURNISHING SDN. BHD. and its parent, subsidiaries and affiliates (collectively, “VALENCIA”, “we”, “us” or “our”) manage the personal information we collect about you. Please read this Privacy Policy before using the website, digital experience, social media platform or any of our other products or service (collectively, “Platform”) and/or submitting any personal information to us.

By using our Platform, you accept the practices described in this Privacy Policy. This Privacy Policy is incorporated into the terms of use of our Platform, constituted a part of the terms of use of the Platform, and is bound by them. Your use of our Platform and any personal information you provide on our Platform are subject to this Privacy Policy and Terms of Use. In particular, you must be of legal age to use our Platform. By using, you have confirmed that you meet the minimum age requirement. We recommend you to review this Privacy Policy every time before you visit our Platform and/or submitting any personal information to us to ensure that you understand how the personal information provided will be used.

Collection of Your Personal Information

We and/or our third-party service providers may collect your personal information:

  1. directly from you; 
  2. when you register as a member of our Platform; 
  3. where you access and interact with and/or on our Platform; or
  4. from other sources.

The information collected from you may include personally information (such as your NRIC full name, NRIC / passport or other personal identification number, postal, email address, telephone number, date of birth, marital status, nationality, occupation, financial information) and personal content and language preferences. We reserve the right to contact you via phone call or email to verify the accuracy of your personal information. 

Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our Platform and do not use cookies to record any personal information. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s internet protocol (IP) address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services and maximize your user experience on our Platform, at no time can we personally identify you as the source of that data.

Use and Disclosure of Personal Information

You understand and agree that by giving us your personal information, we may use and disclose it for the reasons for which it was acquired, as well as for connected or supplementary purposes such as:

  1. to carry out your requests or respond to them;
  2. to our third-party service providers to help us provide and improve our services to you, as well as evaluate and better understand your needs or develop, improve, and promote our products and services to you;
  3. to meet our legal duties in terms of regulatory reporting and compliance; to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
  4. to our third-party service providers for inclusion in a database maintained by us or our third-party service providers for direct marketing of promotions, products, and services that we believe may be of interest to you;
  5. to solicit your input on customer satisfaction and our relationship with you;
  6. to the Licensors and our affiliated companies for internal accounting and administration;
  7. to monitor or improve our Platform's quality and standard of service;
  8. to our successors and/or assigns; 
  9. to provide you with offers that may be of interest to you; and 
  10. to better understand your preferences. 

Organizations that may assist us with research, mail and delivery, security, professional advice, banking, payment processing, or technology services are examples of third-party service providers. When we hire third-party service providers to help us with certain tasks, those third-party service providers may be obliged to handle your personal information. These third-party service providers must protect this information and only use it for the purposes for which it was provided in these instances, though we are not responsible for guaranteeing this.

Aside from the aforementioned exceptions, we will not release your personal information without your agreement unless it is required by law, allowed or required by law, reasonably necessary to enforce the law, or essential to investigate a suspected unlawful behavior. Any handling of personal information authorized or required by law will take priority over this Privacy Policy to the extent of any inconsistency.

Membership Program

It is mandatory for you to provide us with your personal information failing which we will not process your application or may affect our membership service to you. We will process your personal information for the evaluation of membership application and the provision of subsequent services for membership program and benefits, such as extended warranty and insurance, customer service, payment collection from you and issuance of customer vouchers.

Contests, Campaigns and Promotions

It is mandatory for you to provide us with your personal information in order to participate or join in any of our contests, campaigns or promotions failing which we will not process your contest application, campaign and/or promotion eligibility. We reserve the right to publish and/or use your personal information for the purpose of advertisements, commerce and publicity on our Platform. Your personal information may also be published on our Platform if you are one of the winners or finalists of our contests. We will never distribute, share or disclose your personal information to a third-party for financial gains.

Providing Personal Information about Another Person

You represent to us that you are permitted to give personal information about another person to us, and that you will inform that person who we are, how we use and disclose their information, and how they can acquire access to that information.

Securing Your Personal Information

To protect personal information against loss, abuse, alteration, or destruction, we have implemented suitable physical, electronic, and managerial security procedures. Access to your personal information is restricted to those who require it to carry out their duties. When your personal information is no longer needed, we and/or our third-party service providers take reasonable steps to destroy or permanently de-identify it, as well as to protect it from unauthorized access, disclosure, loss, misuse, and alteration.

Direct Marketing

You agree that your personal information will be stored in a database for direct marketing purposes by us, our affiliated companies, or our third-party service providers. If you have opted to be contacted for marketing purposes, we may contact you by way of telephone, electronic communications or by post. You can opt-out or unsubscribe from receiving marketing materials from us by contacting us. By clicking on the link or responding “Unsubscribe” to our emails you can opt-out of receiving future mailings.

Accuracy and Access to Personal Information

We make every effort to ensure that the information we have on you is accurate, complete, and current. Please furnish us with accurate information and notify us if your contact information changes. You can contact us at any moment to update your information.

Transmission of Your Personal Information / Data

While every precaution is taken to safeguard your personal information on our Platform, no data transmission over the Internet can be guaranteed to be completely secure. As a result, we cannot guarantee or certify the security of any information you submit or receive online from us. This is especially true for information you send us by email, as we have no method of securing it until it reaches us.

Linked Sites

Our Platform may contain connections to other people's or organizations’ websites. You should inquire about these parties' privacy practices on your own. We are not responsible for the content of other websites or their privacy practices.

Changes to Our Privacy Policy

It may be essential for us to review and amend this Privacy Policy from time to time. At any moment, we retain the right to amend our Privacy Policy. The Privacy Policy will be updated or replaced as needed and will be posted on website. By continuing to be our member or using our Platform, you are deemed to have accepted to the changes. 


All defined terms in this Privacy Policy shall have the same meaning in this Privacy Policy as is given to those terms in the Terms of Use of our Platform. 

Date of issuance of this Privacy Policy: 25 Mar 2022